Cyan Oasis Tours

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+971 56 8305366
hello@cyanoasistours.com
301, Al Masraf Tower Baniyas St. Dubai
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Terms of Use

This activity is performed and provided by Cyan Oasis Tours and Tour Guide Services LLC and its partners.

  • By purchasing one of products from tours and activities, tickets, events, coupons events, attractions, Gift Cards you agree on our privacy policy and our terms and conditions.
  • Cyan Oasis Tours and Tour Guide Services LLC use stripe as a payment gateway, we accept the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments.
  • By purchasing any of our items showing on our website you agree on the Privacy Policy And Terms Of Services at Cyan Oasis Tours and Tour Guide Services LLC.
  • Payment will be listed as “STRIPE *Cyan Oasis Tours and Tour Guide Services LLC” on the credit or debit card statement.
  • Refund May take between 7 to 15 Days to show on your bank statement.
  • In addition, you can receive customer support relating to the processing of your credit card payment by emailing: accounts@cyanoasistours.com
  • Queries regarding your tours and safaris can be addressed directly to Cyan Oasis Tours and Tour Guide Services LLC by email at: support@cyanoasistours.com 

  • 1. Cancellations Policy & Refunds:   Event tickets, Attractions Tickets, Theatre Tickets, Gift Cards, Shows or Coupon Tickets   These are non-refundable in all circumstances.
  • 2. Other Tour Products & Services: Up to 24 hours before the beginning of the activity: full refund. Less than 24 hours before the beginning of the activity or no-show: no refund. No refunds are available once a tour or service has commenced.
  • 3. Pick Up Timings: Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.
  • 4. Seating Arrangements: Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private tours or transfers.
  • 5. No Show: We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.
  • 6. Major factors & Bad Weather: If we deem it is vital for your safety or convenience and you tour booking is cancelled or altered for reasons of bad weather, vehicle issues or traffic problems, we will make all sincere efforts to arrange alternative service with similar options for the nearest alternative dates however, it’s based on its availability. We reserve also the complete right to reschedule an itinerary or route even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety.
  • These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website are owned, operated and provided by. (“Cyan Oasis Tours and Tour Guide Services LLC “, “us”, “we” or “our”) and are provided for you subjected to the terms and conditions set out below.

A- Collection of Personal Information.

We collect your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name, contact details, email id, physical address, credit card or payment details, travel requisites and referral source. Upon the submission of information, you give consent to Cyan Oasis Tours and Tour Guide Services LLC to use your information to process orders in an accurate and prompt manner.

B- Use of Information.

Any personal information of a client obtained through this website will be utilized by Cyan Oasis Tours and Tour Guide Services LLC to process his or her booking, verify credit card details, and provide relevant information associated with client’s travel or any other subsidiary services he or she would like to avail of. This information will also be used for auditing, research and activities focused to improve the performance of our website.

C- Privacy of Your Information.

All information provided by our customers during online booking, such as their name, address, email id and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.

D- Legal Disclosure of Information.

We may disclose your information, if we feel that such disclosure is pertinent to protect our company’s rights and / or abide by a court order or a legal proceeding.

E- Non-Personal Information.

Cyan Oasis Tours and Tour Guide Services LLC consistently collects data from website, with the help of patterns via web logs and third-party service providers. But this data is mostly deployed to evaluate the efficiency of our websites’ content and features.

F- Opt-Out.

We provide options for visitors to our website to ‘opt-out’ of having their personal information used for certain purposes. For instance, if you don’t want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from Cyan Oasis Tours and Tour Guide Services LLC or our affiliate websites.

G- Contests and Surveys.

Cyan Oasis Tours and Tour Guide Services LLC conducts contests, drawings and surveys every now and then. Some contents are organized in collaboration with a third-party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and their extent of using your personal information. Since participating in these contests is voluntary, it’s solely at your discretion whether or not to partake in them and reveal your personal information.

H- Secured Transaction.

In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.